Job Vacancies at Sampath Bank – Recovery Call Agents

The Person
Dynamic, self-motivated outstanding young achievers, who are eager to provide an exceptional customer service in a challenging and rewarding environment.

Requirements:

• Age – preferably below 25 years
• Passed 0.C.E O/L Exam with Mathematics and English
• Passed G.C.E HVL Exam
• Previous work experience as a Call Agent will be an added advantage

Key Responsibilities:

• Attend to daily outbound call targets and follow up on them until completion
• Obtain/handle customer inquiries
Provide an excellent caller experience to the customer.

Competencies Required:

• Excellent verbal and written communication in Sinhala and English (Prefer6bly T6F0›l as well!
• Ability to deliver a superior service in the absence of the physical presence of customers
• Active listening skills and the ability to understand customers in a virtual environment
• Problem solving and negotiation skills
•  Ability to work under pressure as well as on shift basis/ weekends / holidays, in a Call Centre environment.

An attractive remuneration package coupled with a modern and conducive work environment awaits the right candidates.

Only shortlisted candidates will be contacted.

Job Designation – Recovery Call Agents

Institute – Sampath Bank

Closing Date – 29.03.2022